A couple days ago I noticed one of the flowers outside was wilting. I gave it some water, and the next day it had sprung right back up. It was a happy plant again.
If you think about it, the same thing happens with workers. When they're down, all it takes is some positive reinforcement to bring them back. Kind of hokey, maybe, but I've seen it happen. And it needn't be anything excessive (thought that's nice). A smile, a word of encouragement, thanks for a job well done.
Don't forget, that translates to customer service as well. There is nothing more satisfying than turning around an unhappy customer, and nothing more profitable. Making that complainer into an advocate is worth more than a full page ad in the paper.
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